Festival Terms and Conditions

Dictionary for the Festival Terms and Conditions

‍Festival:               CMC Rocks QLD 2025

Promoter:             CMC ROCKS PTY LTD

                          ABN 29 614 691 977

                          135 Forbes Street

                          WOOLLOOMOOLOO NSW 2011
                          (Promoter)

Festival Site:       The area designated by the Promoter located at:

                         Willowbank Raceway

                         38 Champions Way

                         WILLOWBANK QLD  4306

You and Your:     Any person holding a valid ticket for the Festival whether or not the ticket was purchased by the person holding the ticket or through a third party

You must agree to these Festival T+Cs to purchase Tickets.

AXS may, without notice, invalidate any Tickets that are believed to be in breach of the Festival T+Cs and no refund, replacement or compensation will be offered.

Each Ticket attracts a Booking Fee, which is inclusive of GST.

All Tickets and products are priced in Australian dollars.

Should the Festival be cancelled or rescheduled, AXS will inform customers via their nominated email address.

AXS provides this service on behalf of the Promoter.

CMC Rocks QLD 2025 – Festival Terms and Conditions

1. ‍Terms and Conditions are Binding: Festival Tickets are sold or given and admission to the Festival is granted on the express condition that you are bound by these Festival Terms and Conditions and any other rules and regulations issued by the Promoter (Festival T+Cs).  By purchasing a Festival Ticket you agree to be bound to the Festival T+Cs.
2. ‍Directions of Festival Personnel: you must follow the reasonable directions of Festival personnel as required and comply with the law at all times during the Festival.
3. Licensing and Proof of Age:  the Festival is an all ages event. You must have valid proof of age photo ID to purchase or consume alcohol in the Festival Site.  Promoter reserves the right to evict any underage person (or persons unable to provide proof of age ID) if found trying to purchase or consuming alcohol.

       All Children Under 18 Years: all children aged under 18 years of age as at 19 March 2025 (Minors) must be accompanied at all        times in the Festival Site by a responsible adult, parent or guardian. Tickets for Minors can only be purchased with an Adult (18+)        Ticket. There are two (2) ticket categories for Minors:

       (a) Junior Ticket 4 Years – 14 Years: children who are 4 years and over are to buy a Junior Festival Ticket. 

       (b) Youth Ticket 15 Years – 17 Years: persons 15 years and over but under 18 years of age are to buy a Youth Festival Ticket.

‍       Children aged 3 Years and Under: Children aged 3 years and under are admitted free of charge and do not require a ticket to gain        entry to the Festival Site.  

       You will be required to present proof of age for all Minors at the Festival when collecting your wristband (children aged 3 years        and under; Juniors aged 4-14 years; and Youths aged 15-17 years). A copy of a birth certificate is an acceptable proof of age.

4. ‍Authorised Ticketing Agent:  Tickets to the Festival are available through the Authorised Ticketing Agent.  The Authorised Ticketing Agent for CMC Rocks QLD 2025 is: AXS Australia Group Pty Ltd (AXS) https://www.axs.com/au  
5. Ticket Delivery Methods. You will need to download the AXS Mobile App (iOS or Android) to receive Festival Tickets directly to your AXS Mobile ID.
6. Festival Tickets‍

       Ticket Purchase: a Festival Wristband will be provided and entry to the Festival Site granted with the presentation of your Full        Festival Ticket or Single Day Ticket via your AXS Mobile ID Account.  

       Your Festival Wristband must be worn at all times at the Festival Site – failure to do so may result in eviction from the Festival        Site. Any Wristbands that are removed or tampered with will be rendered invalid and will not be replaced. Damaged or defaced        Wristbands will not be accepted.

       Credit Card Transaction Details: the name AXS Australia Group will appear on your credit card statement next to your ticket        purchase transaction if you selected to pay in full. If you pay using PayPal or the PayPal Pay in 4 payment plan, PAYPAL will        appear on your credit card statement next to your ticket purchase transaction.

      Online Ticketing Support: if you have any queries regarding your credit card transaction or if you are experiencing difficulties with        purchasing a ticket or the ticketing page please contact the Authorised Ticketing Agent: https://axssupportanz.axs.com/hc/en-au

       Ticket Purchase Warning: You are warned not to buy Festival Tickets from unauthorised operators. If you buy Festival Tickets from        unauthorised operators you do so at your own risk and neither the Promoter nor the Authorised Ticketing Agent will be able to        assist you. Promoter does not allocate any Festival Tickets to unauthorised re-sellers which include but are not limited to: Viagogo;        Stubhub; Ticketfinders; Ticket Merchant; Tixel; and Worldticketshop.  Promoter cannot guarantee any ticket purchase made        through any means other than the Authorised Ticketing Agent (for example via websites such as eBay, Gumtree and social media        BuySwap Sell pages).

       Ticket Restrictions: the promotion, advertising, offering or selling of Festival Tickets is strictly prohibited by anyone other than the        Authorised Ticketing Agent, unless:

                 (a)            with Promoter’s prior written consent; or

                 (b)            where expressly permitted under relevant State or Federal trading laws.

       Festival Tickets may not, without the prior written consent of Promoter, be used for advertising, promotion or for any other         commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. In         addition to any other legal rights and remedies that Promoter has in this regard, Promoter reserves the right to immediately         cancel, without notice or compensation to you, any Festival Tickets sold or used in breach of this condition.

        Ticket Purchase Limits:  Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained         above said limits in any one transaction. If you exceed the stated ticket limit, you may have all or any of your order and tickets         cancelled without notice by Promoter in its discretion. This includes orders associated with the same name, ticketing account,         email address, IP address, billing address, credit card number or other information.

7. ‍Refund and Cancellation Policy: the Festival is an all-weather event. The Festival will take place rain or shine.  Promoter reserves the right to change, add, reschedule, withdraw or substitute artists in the Festival line-up and/or vary advertised programs, times, prices, seating arrangements, staging and audience capacity and otherwise vary the Festival Site without prior notification and deny admission to the Festival (including admission to a particular performance at the Festival Site) with reasonable cause.  

       There will be no refund of any unused portion of a Festival Ticket if you or your invitees are required to leave for any of the        reasons set out in the Festival T+Cs, or if you decide not to attend.

       You are responsible for checking the age minimum for the Festival. No refunds will be processed if you are denied entry due to        not having valid identification for admittance to the Festival Site.

       Ticket Refunds: no refunds on tickets except where required by law or in accordance with Live Performance Australia’s Code of        Practice for Ticketing of Live Entertainment Events in Australia or the Australian Consumer Law (or any other applicable laws).

       Cancellation: if the Festival is cancelled for any reason whatsoever, you will be entitled toa full refund of the ticket price.

       Rescheduled or Significantly Relocated: if the Festival is rescheduled or significantly relocated for any reason whatsoever, your        ticket will be valid (or if applicable, your ticket will be reissued) for the rescheduled or relocated Festival unless otherwise advised        by the Promoter or the Authorised Ticketing Agent. You are entitled to a full refund of the ticket price if you cannot attend the        rescheduled or relocated Festival, provided that you apply for a refund within the period of time advertised or notified by the        Promoter and/or the relevant Authorised Ticketing Agent.

‍       Reduced Capacity or Varied Configuration of the Festival due to Intervening Circumstances:  if there are Intervening        Circumstances which require the Festival capacity to be reduced or the configuration to be varied then that process will be        determined by the Promoter in its absolute discretion. If your transaction is identified for cancellation (i.e. due to Festival Site        capacity restrictions) then you will be entitled to a full refund of the ticket price.  ‍

       Intervening Circumstances means an incident that is beyond the Promoter’s control which occurs after the time a Ticket is sold,        such as an act of God, state of emergency (e.g. bushfire or flood), public health emergency (e.g. pandemics including COVID-19        related),travel warnings (e.g. travel restrictions or Government advice to not travel) and Government or Health Authority directives        (e.g. forced venue closures or mass gathering restrictions).

       Where you are entitled to a refund, you will be refunded the ticket face value only (unless required by Australian Consumer Law,        the Handling Fees, Mail Fee and Payment Administration Fees will not be refundable).

8. ‍Replacement of Ticket: replacements on any ticket will only be given as set out in these Festival T+Cs, or as reasonably determined by Promoter in order to comply with the ApplicableCodes and Laws. Promoter and/or Authorised Ticketing Agent will not replace lost, stolen or destroyed tickets unless proof of purchase is presented. Authorised Ticketing Agent may charge a fee for the replacement of tickets.
9. Lost Wristbands: replacement is not available for lost, destroyed or stolen Full Festival or Single Day Festival Wristbands unless proof of purchase is presented.
10. Search on Entry:  it is a condition of entry to the Festival Site that a search of you and/or your possessions be required at the time of entry to the Festival Site.  If you do not consent to such searches, you may be denied entry to the Festival Site without refund. Festival Prohibited items include but are not limited to the list of items at the end of these Festival T+Cs and any Festival Prohibited Items must be surrendered to permit entry to the Festival Site.  Surrendered items will not be returned, replaced or reimbursed.
11. Alcohol:  the Festival is fully licensed. BYO alcohol is not permitted into the Festival Site. Any alcohol must be surrendered and will not be returned, replaced or reimbursed and the offending patron may be ejected from the Festival Site for the remainder of the Festival. Only alcohol purchased from bars at the Festival may be consumed at the Festival Site.  If you wish to consume alcohol, you must have valid proof of age photo ID.  You must be of legal age (18 years) to purchase and consume alcohol on the Festival Site.  If you are found supplying or buying alcohol for a Minor you will be evicted from the Festival and may be referred to police.
12. Food and Drink: no food or drink (including sealed plastic water bottles) can be brought into the Festival Site. Only unsealed EMPTY plastic or metal water bottles (no glass) can be brought into the Festival Site (for use at the free water stations).
13. Behaviour: please respect the Festival Site and your fellow festival-goers. Unruly behaviour will not be tolerated and may result in your eviction from the Festival Site. You will be evicted from the Festival Site if you behave in a threatening or inappropriate manner (aggressive, riotous, abusive, lewd or insulting actions) towards other patrons or Festival personnel. Promoter asks all patrons to be culturally sensitive when choosing their fashion attire.
14. CCTV: CCTV cameras are operational at various points across the Festival Site and they may capture and record your image. Any personal information collected through the CCTV will comply with Australian Privacy Principles. Your personal information will be kept secure and will be destroyed or de-identified when it is no longer needed.
15. Smoking and Vaping Policy: there will be designated smoking and vaping only areas in the Festival Site and they will be subject to applicable Queensland Health laws in place at the time of the Festival. No smoking or vaping is permitted in any space outside of these designated areas or any indoor area of the Festival Site.
16. Recording and Photography

       Photographing and/or Recording of the Festival by You: personal digital cameras are permitted in the Festival Site. SLR cameras        are permitted but professional photography equipment (e.g. telephoto lenses; any lens over 5cm; any detachable lens) is not        permitted without Promoter-issued media accreditation. Festival personnel will determine in their discretion whether equipment is        considered to be professional photography equipment. Photos of artists and/or the Festival are permitted only on the basis that:

                 1.              images are only used for private and personal use; and

                 2.              images cannot be made available for sale and/or public display.

      Recording or filming the Festival is strictly prohibited.  

      Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or        prohibited recording, filming or photography.

       Recording and Photography of the Festival by Promoter: you consent to be included in official photography, film and sound        recordings of the Festival and for these recordings and photos to be used by Promoter and/or any of its authorised representatives        and contractors in any medium or context without further authorisation by or compensation to you.‍

17. ‍No Animals:  animals are not permitted at the Festival Site. Assistance animals (such as guide, hearing and assistance dogs) that have been trained to assist a person with a disability, to alleviate effects of that disability; and have been trained and certified or accredited and registered are permitted.  Note that Festival personnel reserve the right to refuse entry to any dog that is declared a dangerous dog or a restricted breed, has an infectious diseases or poses a threat to public health or the health of other animals.
18. Drugs:  if you are found supplying, consuming or in possession of illicit drugs you will be removed from the Festival Site and may be referred to police.
19. Medication: all medication (prescription or over the counter) must be declared on entry and may need approval by a Festival medic. Medication is allowed to be brought into the Festival Site, under the following conditions:

                  (a)            Medication must be in its original packaging and untampered.

                 (b)            Medication must be placed in a clear, resealable bag.

                 (c)            Medication must have proof of script.

                 (d)            It must only be the dosage for that day (for the Festival Site).

                 All medication will undergo normal security processes upon entry to the Festival Site.

20. Medical Records: by using any medical facilities at the Festival Site, you consent to the Promoter having access to your medical records.
21. Weather: please come prepared for all weather; the Festival will proceed irrespective of weather conditions. No refunds will be made should you decide not to attend the Festival due to inclement weather.  This is an outdoor festival and the grounds can be affected by inclement weather. This means the grass area, paths and roads can become very muddy. Promoter recommends you consider this in planning for the Festival and recommends you wear appropriate, sturdy footwear (closed toe footwear is recommended) and clothing for all weather conditions.
22. Risk: entry to the Festival Site is at your own risk.  Without limiting the generality of this you must:

                  (a)            wear appropriate, sturdy footwear (closed toe footwear is recommended) and clothing at all times at the                                   Festival Site;

                  (b)            not mosh, crowd surf, circle pit, wall of death, slingshot, stage dive or engage in similar anti-social crowd                                   behaviour;

                  (c)            wear ear plugs if necessary; and

                  (d)            determine whether your health or the health of other attendees may be adversely impacted by your attendance                                   at the Festival.

        To the maximum extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive         noise or injury caused by your failure to follow Promoter’s directives.

        In the event of injury or illness Promoter may in its discretion, at your cost, arrange medical treatment and/or emergency         evacuation as deemed necessary for your safety or the safety of other patrons at the Festival Site.

        There remains an inherent risk of exposure to COVID-19 and/or other communicable diseases and illnesses in any public place or         place where people are present. There is no guarantee, express or implied, that any person attending the Festival will not be         exposed to COVID-19 or other communicable diseases or illnesses. By attending the Festival, you voluntarily assume any and all         risks related to any exposure to COVID-19 and other communicable diseases or illnesses that may be present including bacteria,         virus or other pathogen capable of causing a communicable disease or illness that may result in your injury/death.

        Promoter will continue to assess the outbreak and transmission of communicable diseases, including any stipulations from         Government, Health Authorities, artists and venues in determining necessary safety measures for the Festival. By purchasing         tickets to the Festival, you agree to follow any Festival policies in place at the time of the Festival. These requirements may         include, but are not limited to, proof of vaccination, QR code check-in, social distancing, mask wearing, changes to capacity,         and/or other measures. Your breach of any of the Festival policies may lead to you being refused entry and/or ejected from the         Festival.

23. ‍Your Personal Information: pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, phone number and the names of all ticket allocations. Unless you tell us otherwise, Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act. If you have any questions about how Promoter will handle your personal information please refer to the Promoter’s Privacy Policy.
24. Promoter’s Rights:  Promoter reserves the right to amend or vary the advertised Festival Site configuration and capacity (without prior notification) and deny admission to the Festival Site with reasonable cause. Promoter reserves the right to refuse entry to any persons.  
25. Promoter’s Liability:  the services provided by Promoter will be rendered with due care and skill to the extent required by the Competition and Consumer Act (Cth) 2010 and applicable similar state legislation. Apart from such statutory liability, Promoter and the owner and/or lessee of the Festival Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Festival Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Festival Site (or their respective employees or agents), whether arising in tort, contract, bailment or otherwise – all such injury loss or damage to person or property is at your own risk.  
26. Indemnity: you agree to indemnify Promoter and owner and/or lessee of the Festival Site against any loss or damage Promoter and/or Festival Site owner and/or lessee may suffer arising out of your negligence or breach of the Festival T+Cs (as applicable).
27. Release:  to the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Festival Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Festival Site.
28. Enforceability:  any provision of the Festival T+Cs which is or becomes unenforceable shall not invalidate the other provisions of the Festival T+Cs (as applicable).
29. Variation to Terms and Conditions: the Promoter may vary these Festival T+Cs at any time without notice to you. Any variations become effective immediately once the variation has been published on the Promoter’s website. Any variations will not operate retrospectively.

CMC Rocks QLD 2025 - Festival Prohibited Items

Any persons found to be in possession of Festival Prohibited Items must surrender those Festival Prohibited Items to be permitted entry to the Festival Site. Surrendered items will not be returned, replaced or reimbursed. Any persons found to be in possession of illegal substances or participating in illegal activities will be removed from the Festival Site and may be referred to the police.

Festival Prohibited Items include but are not limited to:

• Alcohol
• Animals (excluding service or assistance animals such as guide dogs).
• Balloons, frisbees, projectiles, sticks, poles, bats, clubs, etc.
• Beanbags, blow-up chairs or lounges or couches.
• Chairs that do not comply with the Festival Chair Guidelines.
• Clothing, jewellery or accessory displaying the name of any motorcycle-related or similar organisations or any “declared criminal organisation” within the meaning of the Criminal Code (Criminal Organisations) Regulation 2013.
• Clothing, costume or personal effects that may be considered culturally inappropriate and/or impede the view of those around or behind you.
• Crates (bread or milk crates).
• Confetti or shredded paper.
• Drones or any other remote control devices.
• Eskies, Drink coolers or ice-boxes which are large and bulky.
• Fires and open flames.
• Flammable liquids.
• Flares, fireworks, sparklers, explosives or any fire twirling equipment.
• Food and beverages (except as permitted under the Festival T+Cs)
• Glass (jars, bottles, containers, mirrors and perfumes).
• Hydration packs and reservoirs (e.g. Camelbaks) and sealable pouches (yoghurt, baby food pouches) * exceptions for families with children under 14 years of age.
• Illegal or illicit substances.
• Kites or sky lanterns.
• Nitrous oxide bulbs and canisters.
• Noise-making devices such as air horns, horns, bells, bullhorns, thunder sticks, whistles or musical instruments.
• Lasers, laser pointers or pens.
• Masks (with the exception of medical masks or religious face coverings).
• Political signage.
• Pools (e.g. inflatable pools, plunge pools, spa pools, etc).
• Professional photography equipment (e.g. telephoto lenses; any lens over 5cm; any detachable lens; stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment or anything deemed by Festival personnel to be professional photography equipment).
• Recording devices including audio or video (e.g. GoPro and similar).
• Sharpies, markers, paint cans or paint pens.
• Signage (e.g. trading signs or political signage or anything deemed offensive in the opinion of Festival personnel).
• Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, electric bikes, electric scooters, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised transportation.
• Sound systems.
• Studded items (e.g. belts, wristbands, etc).
• Tables, tents or sun shelters.
• Toy guns, water guns or slingshots.
• Two-way walkie talkies or radios.
• Umbrellas.
• Unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items.
• Weapons of any kind including tasers, mace sprays or explosives of any kind (including potential missiles / projectiles).
• Whips.
• Any other item deemed by Festival personnel (in their discretion) to be, or potentially be, a safety hazard or annoyance to participants or guests, dangerous or offensive.

These Festival T+Cs were last updated on 02 September 2024.‍

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